Seems like everyday Charli and I run into someone who has a problem with service animal access. These people will never understand what it means to go the route of using a service animal rather than a stack of medicine that hides and blunts the pain. I want to feel it, I want to understand it and I just want to live!
On the same note, during our travels around the US we have met people who are so understanding and supportive of the needs for access. The positives absolutely outweigh the negative. Does it take a lawsuit to wake people up to the seriousness of the issue or will people see the positives and change on their own? Hopefully this will be the case and the isolated incident will happen less and less.
When I talk about the ADA and the protection of the Service Animal Guidelines the public has to understand that these guidelines were written to protect the patient and not the general public. I have been yelled at, accused of making up the whole thing just to mess with people, (Cenex Tower City, ND) or even worse the silent disrespect (dang near every Burger King I go to) when you can feel the anger from the person and just a whole mess of incidents that can really seriously affect my day. Had a young manager at a Subway, (Miles City, ND) inform me he didn’t have a supervisor, when he continued to press for details after I followed the guidelines word for word. His final parting shot, “All you had to do was tell me you had a disability!) Dang near lost it after that but I did speak with the GM of the Walmart where the Subway was located.
Last year during my loop around the US with Tony Joe, I was yelled at and threatened with law enforcement involvement at the McDonalds in Deer Lodge MT. After a stressful discussion with the local police at the station they apologized for jumping to the side of the establishment before investigating the rules before speaking with me. The owner of something like 6 franchises in the Butte area, sat down and what started as a productive alternative to just turning the whole incident to the Justice Department, ended with the comment, “…that’s what I have lawyers for.”
Instead going the legal route I just let it simmer and used it as a learning tool, which I believe was the correct decision. I don’t want to sue someone just to get my point across, that just seems to me like a waste of resources when you can take the experience and let it work for you.
I love doing google search to find relevant materials and boy am I glad.
An Über driver denies acces to a person with a service animal and peels off leaving them on the sidewalk.
It’s nice that the state want to make a statement but the Justice Department has enough juice to make things painful for the fakers.
Every single public access facility on the planet (or the US) is required to allow access. This is not up for interpretation or discussion. The comments were just silly! Some of the arguments mention that the puppy wasn’t trained.
- A service animal requires no paperwork and no identification
- Two questions may be ask: Is the dog a service animal and What service does it provide?
- The dog is not required to perform the skill or task it was trained to do.
- There is NO governing body that trains or certifies Service Animals. To do so would basically violate the patients right to privacy. That is why the guidelines were written.
I’m so used to the abuse, (not really) I just take a picture of the store or establishment before I walk in, do my business and work my dog. Hopefully, the first contact employee follows the guidelines and I am able to actually to my business which I set out to in the first place. I tell store managers and employees, “let’s forget I have a service animal and how about you treat your customer with some sort of respect to begin with!”
Recently, I had a discussion with the General Manager of a Walmart asking them to dial back the agressive confrontational attitude when they ask their questions. The employee practically jumped in my path and basically short circuited my steps that I take as I walk into every building. And of course they forgot the all important greeter function that they were hired to do in the first place. I agree, this seems a bit petty but, I enjoy a “How are you doing? Welcome to Walmart” (or whatever the business I am interacting) and would you throw in a “Sir.” That would be nice!
Thomas Travels with Charli, his service dog, Raising Awareness for Service Animal Access around the US.
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